NATIONAL HEALTH MISSION
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Toll Free 104 Medical Advice Service
BACKGROUND

As per Budget Declaration of Hon’ble Chief Minister for the Financial Year 2011-12, 104 Medical Advice Service has been started in the State in November, 2011. However it has been formally launched by Hon’ble Health Minister on January 16, 2012. The service is being provided by a centralized 104 Call Center (24 x 7) established at State Headquarter. This Medical Advice Service will help the people to get all information related to health by dialing a toll free number “104”.

Through this helpline following services may be provided to the general public of State:-

  • Medical advice using Triage (classifying the caller’s condition into “Critical”, “Serious” or “Stable” states).
  • Counseling :
    • Rehab counseling (Alcohol, Drugs, Smoking,)
    • Psychological counseling (Anxiety, Depression, suicidal tendencies, chronic diseases like cancer etc.)
    • Family planning counseling
    • Counseling about stigmatized diseases (HIV, AIDS, Leprosy)
  • First level medical advice and suggestive medication
  • Complaint Registration against institution or person of Government
  • First aid advice
  • Information Directories Services:
    • Through 104, citizens can have access to the details of various facilities in their area like medical facilities- hospitals, pharmacies, independent practitioners, diagnostic services, rehabilitation centers and other health care services.
  • Women and child health care information
  • Information regarding alternate medication (AYUSH)
  • Nutrition and hygiene Information
  • Health alerts and warnings
  • Submission of any department related grievances
  1. Service Provider Agency namely Health Management & Research Institute (HMRI), Hyderabad is selected for establishment of 104 Call Center and operationalisation of the Scheme.
  2. Contact has been signed with the HMRI on 21.09.2011 and the service is started in November, 2011.
  3. Call center is established in Swasthya Bhawan Premises in the Extension Block-D at II floor.
  4. It is a 20 seater call center.
Status at A Glance:
Physical Progress Report Month upto Aug. 2013

Month To Date
%
Launch To Date
%
CALL BIFURCATIONS Total Valid calls
56091
100
642865
100
Total RMAS Calls
34011
60.64
479265
74.55
Total JSY Calls
22080
39.36
163600
25.45
Incoming JSY Calls
12597
57.05
100428
61.39
Outgoing JSY Calls
9483
42.95
63172
38.61
Total Service provided calls
55696
99.30
622538
96.84
SERVICES PROVIDED Service provided calls at Health advisory officer
36720
65.93
444578
71.41
Service provided calls at Medical officer
3419
6.14
100084
16.08
Service provided calls at Counselor
353
0.63
8392
1.35
Outgoing CO calls
127
0.23
689
0.11
SMS Prescriptions dispatched
578
-
24738
-
ENQUIRY CALLS Directory information services
118
0.21
4506
0.72
Government  schemes related information
711
1.28
14978
2.41
COMPLAINTS/GRIEVANCES Complaints
123
-
2865
-

Photographs:

       

For more information contact : Ms. Priyanka Kapoor , Consultant MMU/104, NRHM